Delivering Exceptional
Customer Experience Consulting

A smiling blonde woman wearing a black turtleneck sweater and black leather pants, standing against a plain light-colored wall.

Hi, I'm Emily!

Your Trusted Customer
Experience Consultant

Are you looking to elevate your customer experience and drive sustainable growth for your business? You've come to the right place! I'm here to help you understand your customer and unlock the full potential of your business through expert guidance and tailored solutions.

Our Clients

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Zero Co logo in black text on a white background.
Three young women posing confidently outdoors, wearing athletic clothes and jackets, with a city building in the background.
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Three women wearing stylish dresses posing against a beige textured wall with an archway.
The word 'MESHKI' written in large, black, uppercase letters on a white background.
A hanging flower basket outside a building with a glass door, which has a round logo reading 'Well-Loved Homes' and 'Heart, Hope, Hospitality.'
Well Versed Homes logo with a black circle and a stylized house design inside.
Two women wearing matching red and purple floral dresses with cut-out features, posing indoors against a white textured wall and stairs. One is sitting on the stairs, and the other is standing, leaning against the wall.
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  • A light blue snowflake-shaped badge or icon.

    Transforming customers into loyal advocates, and businesses into industry leaders – the incredible power of exceptional customer experience.

Why Choose Me

  • With over 10 years as a retailer, I bring a complete understanding of the problems retailers face every day to each client engagement.

  • Each business is unique, that's why I work closely with you to develop personalised strategies that align with your objectives and deliverables meet your specific needs.

  • I leverage data and analytics to gain valuable insights into your customers' behaviours and preferences, allowing us to make informed decisions and drive measurable results.

  • From initial assessment to strategy development, implementation and future planning, I provide comprehensive support at every stage of your Customer Experience transformation.

My Approach

  • Illustration of a heart above a hand, symbolizing care or giving.

    Empathy Led

    Prioritising understanding and catering to customers' unique needs and wants.

  • Icon of a pie chart, bar graph, and upward arrow representing data analysis or business growth

    Data Driven

    Utilising data-driven insights to enhance customer understanding and decision-making.

  • Diagram of a hierarchical structure with one person at the top connected to three people below.

    Partners

    Leveraging a robust partner network to connect businesses with suitable collaborators to improve their overall customer experience.

My Services

  • Icon of three people sitting at a table with speech bubbles above them, representing a meeting or discussion.

    Team Workshops and Ideation Sessions

    Empowering your team with the knowledge and skills needed to provide exceptional Customer Experiences.

  • A puzzle piece icon inside a rounded cloud shape, symbolizing problem solving or teamwork.

    Strategy Development

    Developing customer-centric strategies and roadmaps tailored to your business objectives and customers.

  • Process Optimisation

    Streamlining your customer-facing processes to enhance efficiency, satisfaction and deliver a seamless experience.

FIND OUT MORE
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My Partners

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A logo with a heart outline and the letter 'W' inside, with the text 'the wishlist' below it.
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