Every business is different. The starting point usually isn't.
Most engagements begin with understanding what's actually happening inside your customer experience. From there, we build the plan and do the work together.
I offer proven programs and custom consulting, designed to meet you wherever you are.
Where do you need help?
Every engagement is different. Here's where most brands start.
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Audit and Research
Understand what's broken before you try to fix it.
A deep dive into your customer experience, CS team performance, and tech stack. I benchmark your setup against industry best practice, identify where you're losing customers and revenue, and hand you a clear roadmap for what needs to change.
Covers: CX audits, Gorgias platform audits, customer research programs.
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Strategy and Roadmap
A plan your whole team can actually execute.
I take what the data and your customers are telling you and turn it into a clear, prioritised 12-month CX strategy. Built around your business goals, your team's real capacity, and the platforms you're already running.
Covers: 12-month CX strategy, customer journey mapping, team workshops.
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Implementation and Transformation
Hands on. In the room. Getting it done.
Strategy without execution is just a document. I work embedded with your team to implement the plan, optimise your platforms, train your people, and build a CS function that actually scales.
Covers: Gorgias and Klaviyo optimisation, AI agent setup, CS transformation, ongoing retainer support.
Prefer something custom?
Let us know your pain points and goals so we can craft the best way to help you and your team.
